Returns & Exchanges

At Parthenon Foods, we strive for complete satisfaction with every gourmet purchase; however, due to the perishable nature of our specialty items, returns are handled with specific care to ensure food safety.

Return Process

• 1.
  Contact Customer Support

  Email our support team within 48 hours of delivery if you receive an item that is damaged, incorrect, or expired.

• 2.
  Provide Documentation

  Include your order number and clear photographs of the product and shipping packaging to help us expedite your claim.

• 3.
  Return Authorization

  Wait for our team to review your request and issue a Return Merchandise Authorization (RMA) for non-perishable eligible goods.

• 4.
  Refund or Replacement

  Once approved, we will issue a refund to your original payment method or ship a replacement for the compromised items at no extra cost.